Application Modernization
Global Logistics: Cloud-Native Transformation
Reimagine Legacy. Redefine Future.
The Client
A top-10 global logistics company managing shipping and tracking of millions of containers worldwide.
Shipment tracking updates were delayed by hours due to monolithic legacy applications, causing poor customer experience and SLA breaches.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Re-platformed applications to AWS Elastic Beanstalk and AWS Lambda.
- Enabled real-time shipment tracking dashboards with Kafka and Kinesis.
- Adopted CI/CD automation using GitHub Actions for rapid deployments.
- Optimized costs with a pay-per-use serverless architecture.
Impact
Business Morals
Business Morals
Delivered
- Improved shipment visibility by 80%.
- Reduced customer complaints by 45%.
- Delivery SLA compliance rose to 98%.
- Improved brand reliability in global shipping markets.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.