Security, Governance & Compliance
Aviation Group: Security & Governance Framework
Reimagine Legacy. Redefine Future.
The Client
A global aviation conglomerate operating 12 subsidiaries across continents.
Security was inconsistent across subsidiaries. Data governance was fragmented across Azure, AWS, and GCP environments.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Deployed Zero Trust security architecture enterprise-wide.
- Implemented unified governance across multi-cloud platforms.
- Automated continuous risk assessments and remediation.
- Built compliance alignment with ISO 27001 and regional regulations.
Impact
Business Morals
Business Morals
Delivered
- Strengthened security posture across subsidiaries.
- Unified governance for global expansion.
- Reduced compliance risks.
- Enabled smooth multi-cloud adoption with strong controls.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.