Power Apps & Microsoft 365 Automation
Education Provider: Student Services Automation
Reimagine Legacy. Redefine Future.
The Client
A private global university network with 200,000+ students.
Manual onboarding and fee processing led to delays and administrative overhead.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Built Power Apps for student onboarding workflows.
- Automated fee payments with Power Automate integration.
- Introduced self-service chatbot with AI Builder.
- Connected backend systems for unified data flow.
Impact
Business Morals
Business Morals
Delivered
- Reduced administrative workload by 60%.
- Improved student onboarding experiences.
- Scaled services to handle global student growth.
- Positioned the university as an innovator in education technology.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.