DevOps & SecOps
FinTech: DevSecOps Integration
Reimagine Legacy. Redefine Future.
The Client
A digital payments provider processing millions of daily transactions.
Needed PCI-DSS compliance while accelerating new feature rollouts. Legacy pipelines lacked security checks.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Embedded DevSecOps with GitHub Actions and Prisma Cloud.
- Automated compliance scans for PCI-DSS and GDPR.
- Shift-left security integrated from code commit stage.
- Deployed workloads on AWS Lambda with secure-by-design approach.
Impact
Business Morals
Business Morals
Delivered
- Achieved PCI-DSS compliance.
- Reduced deployment risks.
- Accelerated feature rollouts by 30%.
- Strengthened trust with customers and regulators.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.