Application Modernization
Manufacturing Firm: Legacy ERP Migration
Reimagine Legacy. Redefine Future.
The Client
A 50-year-old manufacturing enterprise with operations across APAC, managing production lines, suppliers, and warehouses.
The company’s ERP was still running on a mainframe system, incurring high maintenance costs and preventing integration with modern supply chain systems. Reporting was manual, taking days to consolidate data.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Migrated ERP workloads to Azure Kubernetes Service (AKS) with a microservices architecture.
- Introduced an API-first integration model for suppliers and distribution partners.
- Implemented DevOps pipelines for continuous updates and faster release cycles.
- Established a hybrid connectivity model to integrate on-prem plants with cloud ERP.
Impact
Business Morals
Business Morals
Delivered
- Reduced IT operational costs by 35%.
- Improved ERP system uptime to 99.9%.
- Enabled real-time supply chain visibility across APAC.
- Positioned IT as an enabler of business agility and scalability.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.