Security, Governance & Compliance
National Bank: Regulatory Compliance Automation
Reimagine Legacy. Redefine Future.
The Client
A central banking authority overseeing financial operations nationwide.
Manual compliance reporting was costly, time-consuming, and prone to human error.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Implemented a compliance framework using Azure Purview and Sentinel.
- Automated reporting pipelines with Power BI dashboards.
- Integrated SOAR-based incident response for risk monitoring.
- Established real-time visibility into compliance status.
Impact
Business Morals
Business Morals
Delivered
- Reduced compliance costs by 50%.
- Cut audit preparation times by 65%.
- Strengthened regulator relationships.
- Built sustainable compliance frameworks.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.