DevOps & SecOps
Oil & Gas: SecOps Transformation
Reimagine Legacy. Redefine Future.
The Client
A Middle East energy conglomerate with upstream and downstream operations.
High cybersecurity risks and fragmented monitoring systems exposed the client to frequent attacks.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Implemented centralized SOC with Microsoft Sentinel + Splunk.
- Deployed SOAR automation for incident response.
- Integrated threat intelligence feeds for proactive defense.
- Aligned monitoring across IT and OT environments.
Impact
Business Morals
Business Morals
Delivered
- Reduced incident response times by 60%.
- Achieved 24/7 proactive monitoring.
- Improved compliance with regional security mandates.
- Strengthened resilience against sophisticated cyber threats.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.