Security, Governance & Compliance
Pharmaceutical Enterprise: Data Protection
Reimagine Legacy. Redefine Future.
The Client
A global pharmaceutical company conducting R&D across 10 countries.
The client needed to protect sensitive intellectual property and comply with HIPAA and GDPR regulations.
Reimagine Legacy. Redefine Future.
The Challenges
Key Highlights
- Deployed Azure OpenAI Service with GPT-based models for real-time sentiment analysis of customer feedback across email, chat, and social platforms.
- Implemented a personalization engine that leveraged AI-driven recommendations for promotions and loyalty rewards.
- Integrated an intelligent Power Virtual Agents chatbot into the company’s mobile app and website for 24/7 multilingual customer support.
- Rolled out predictive analytics dashboards in Power BI to forecast churn and measure campaign ROI.
Key Highlights
- Implemented Microsoft Purview sensitivity labeling and encryption.
- Deployed CASB controls for cloud app monitoring.
- Established compliance dashboards with Power BI.
- Applied continuous monitoring for audit readiness.
Impact
Business Morals
Business Morals
Delivered
- Ensured full compliance with HIPAA and GDPR.
- Prevented IP leakage risks.
- Improved regulator trust.
- Established a security-first culture across global operations.
Business Morals Delivered
- Customer retention rates improved by 18% within the first year.
- Call center workloads decreased by 35%, allowing agents to focus on complex cases.
- Campaign conversions rose by 22% due to targeted offers powered by AI.
- The client positioned itself as an AI-first retailer, enhancing brand perception in competitive markets.